SoundAbout crashes after installation of new pro key...

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SoundAbout crashes after installation of new pro key...

Post by theDirtyFrank on Mon Mar 09, 2015 8:44 pm

I upgraded to the new pro key version in the play store, but now my SoundAbout closes as soon as I open it. I have tried the latest Google Play version of the app as well as a few beta versions. They all behave the same way. As soon as I uninstall the pro key, the application works as it should (minus the pro feature). I'm running Android 5.0 on a Galaxy S5. Any help would be greatly appreciated.

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Re: SoundAbout crashes after installation of new pro key...

Post by miixxii on Tue Mar 10, 2015 7:06 am

similar issue for me with Nexus 5 and android 5.1

Also I've tested app from play store and latest beta and both are closed immediately after I've opened it when soudabout pro is installed.
When sound about pro is uninstalled I can launch sound about from marker (but this one not working well with lollipop)
Soundabout 2.5.8.1.7 is crashing on android 5.1 all the time (with or without pro version installed)

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Re: SoundAbout crashes after installation of new pro key...

Post by biscorbit on Tue Mar 10, 2015 5:12 pm

What happened to my soundabout pro icon? Is this going to cause a problem?
It says app is there, but no icon. Hopefully a fix is coming.

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Re: SoundAbout crashes after installation of new pro key...

Post by SoundAbout on Tue Mar 10, 2015 10:50 pm

There is no more icon as it is not needed. The app being installed unlocks the features. I will check what is going on with the app crashing. Hopefully I can reproduce it.
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Re: SoundAbout crashes after installation of new pro key...

Post by SoundAbout on Tue Mar 10, 2015 11:53 pm

OK, I just released 2.6 to Google Play. It will take a while to see it. This new version will work with the updated SoundAbout Pro key.

If you want to install it now, you can get it download it in the Beta section. Look for "Production Version 2.6 just released to Google Play store"

Beta/New Release area:
http://soundabout.userboard.net/f8-download-beta-versions
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Re: SoundAbout crashes after installation of new pro key...

Post by theDirtyFrank on Wed Mar 11, 2015 12:15 am

I appreciate the quick turnaround. I just uninstalled the version of soundabout I was running, rebooted, installed the 2.6 linked, and installed the pro key again. The application acts as though it wants to open but immediately disappears. The status icon appears though at this point. That never happened in previous versions. The application may be working with the default settings, but I cannot access any options because the app still closes immediately. I may be able to set everything up the way I want it before installing the pro key as a workaround, but I won't be able to try that until tomorrow. I just wanted to give you a heads up that the new version isn't quite right for me yet. Thanks again for your concern.

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Re: SoundAbout crashes after installation of new pro key...

Post by SoundAbout on Wed Mar 11, 2015 12:20 am

You may have to clear the old settings as the settings have changed.

Try this:

Can you go into the phone settings, Manage apps. Then scroll to SoundAbout and click it. Press the Clear cache button, then Clear data, and then Force Stop.

Then try running SoundAbout again and see if it displays.
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Re: SoundAbout crashes after installation of new pro key...

Post by theDirtyFrank on Wed Mar 11, 2015 12:23 am

I actually just tried the workaround. The application does seem to work as I want it when I configure everything before installing the pro key. I just can no longer access the options once the key is installed because the app closes immediately. I know you are still working on the issue. I just wanted to share the workaround to help you debug and help others who may be experiencing the same issue in the meantime.

I just tried the clear cache/data/force stop rerun thing, but it still opens and immediately closes.

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Re: SoundAbout crashes after installation of new pro key...

Post by SoundAbout on Wed Mar 11, 2015 12:38 am

I reproduced the same issue if I have an older version of SoundAbout and a newer version of SoundAbout Pro.

I also reprodueced the same issue if I have an older version of SoundAbout Pro and a newer version of SoundAbout.

If you go into Manage Apps, what versions of SoundAbout and SoundAbout Pro do you have?

The latest SoundAbout is 2.6. The latest SoundAbout Pro is 1.1.9.



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Re: SoundAbout crashes after installation of new pro key...

Post by theDirtyFrank on Wed Mar 11, 2015 12:45 am

2.6 and 1.1.9 are what I'm running.

I have Verizon Galaxy S5 running Android 5.0

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Re: SoundAbout crashes after installation of new pro key...

Post by SoundAbout on Wed Mar 11, 2015 12:54 am

When I have SoundAbout 2.6 and SoundAbout Pro 1.1.9, it works for me.

I also when into the phone settings, Manage apps. Then scroll to SoundAbout Pro and click it. Press the Clear cache button, then Clear data, and then Force Stop.

I also when into the phone settings, Manage apps. Then scroll to SoundAbout and click it. Press the Clear cache button, then Clear data, and then Force Stop.
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Re: SoundAbout crashes after installation of new pro key...

Post by theDirtyFrank on Wed Mar 11, 2015 1:04 am

I tried it again. No luck. I wish I could help you reproduce my issue.

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Re: SoundAbout crashes after installation of new pro key...

Post by SoundAbout on Wed Mar 11, 2015 1:34 am

OK, I uploaded another version to Google Play and the Beta site.

Can you try the 2.6 version here again:
http://soundabout.userboard.net/f8-download-beta-versions
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Re: SoundAbout crashes after installation of new pro key...

Post by miixxii on Wed Mar 11, 2015 5:33 am

Hello,

I've installed latest beta (2.6) right now. I can launch app and it's not crashing but I see "blank" screen, no menu options. With pro version from market the app is crashing.



Nexus 5 Android 5.1

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Re: SoundAbout crashes after installation of new pro key...

Post by theDirtyFrank on Wed Mar 11, 2015 9:29 am

The latest 2.6 and 1.1.9 still give me the same window closing immediately issue.

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Re: SoundAbout crashes after installation of new pro key...

Post by SoundAbout on Wed Mar 11, 2015 1:24 pm

I'm having trouble reproducing in debug mode.

Can you use this app : https://play.google.com/store/apps/details?id=org.jtb.alogcat to get a logCat and
email it to soundabout@woodslink.net?

If you install the LogCat app, then run SoundAbout to let it generate something in the log, then run the LogCat app and email the log to soundabout@woodslink.net, it might show a useful error.


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Re: SoundAbout crashes after installation of new pro key...

Post by jongs on Wed Mar 11, 2015 4:43 pm

Hi, Just to say I am getting exactly the same using versions 2.6 and 1.1.9 - I have uninstalled and reinstalled and cleared cahces etc numerous times.  The only difference I can see is even using the downloaded 2.6 from the beta downloads page I still get instant vanishing version instead of a blank screen.  I am using Samsung S5 Lollipop v 5.0. I have just emailed log from logCat now

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Re: SoundAbout crashes after installation of new pro key...

Post by theDirtyFrank on Wed Mar 11, 2015 8:03 pm

I just emailed my log as well.

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Re: SoundAbout crashes after installation of new pro key...

Post by SoundAbout on Thu Mar 12, 2015 12:52 am

I think it was a Google bug in the licensing code for Android 5.0. Coding a fix now.

http://stackoverflow.com/questions/28305125/android-app-crashes-on-lollipop
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Re: SoundAbout crashes after installation of new pro key...

Post by SoundAbout on Thu Mar 12, 2015 1:46 am

I think I have a fix for the crash.

Could someone install SoundAbout and SoundAbout Pro Beta from here:
http://soundabout.userboard.net/f8-download-beta-versions
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Re: SoundAbout crashes after installation of new pro key...

Post by theDirtyFrank on Thu Mar 12, 2015 9:24 am

Your latest betas seem to have fixed my issue. Thanks for your hard work!

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Re: SoundAbout crashes after installation of new pro key...

Post by SoundAbout on Thu Mar 12, 2015 9:51 am

OK, thanks. I also published to Google Play.
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Re: SoundAbout crashes after installation of new pro key...

Post by jongs on Thu Mar 12, 2015 2:46 pm

Yes, that's me good also. Really appreciate it. Very many thanks

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SoundAbout 2.6.x.x and Pro Key 1.2.0 Crash

Post by ukumawat on Thu Jun 25, 2015 8:32 am

Hi There,

I have recently purchased PRO key v1.2.0 and after installing it the SoundAbout app crashed. I did everything suggested in this thread but got no luck. I'm using Android JB (MIUI v5 ROM).
Please help me.

Logcat - https://drive.google.com/file/d/0B74e8Wd-HXpqbjVWeEY2UTZzTXc/view?usp=sharing


Last edited by ukumawat on Thu Jun 25, 2015 9:20 am; edited 1 time in total (Reason for editing : Logcat link added.)

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Re: SoundAbout crashes after installation of new pro key...

Post by jpschewe on Fri Jul 31, 2015 11:36 am

I have SoundAbout 2.6.4. I just purchased the pro key, version 1.2.0, this morning (7/31/2015) and the SoundAbout app would close immediately after opening. I rebooted my phone and found the same behavior. I've uninstalled the pro key and asked for a refund as it's clearly not working. Once it's working I may try again.

I have a Verizon Motorola Droid Razr HD with Android 4.4.2. The phone is not unlocked and not rooted.

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Re: SoundAbout crashes after installation of new pro key...

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