Verizon Update for Note 3 is not Compatible for SoundAbout

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Verizon Update for Note 3 is not Compatible for SoundAbout

Post by jaddison on Wed May 21, 2014 5:26 pm

Spoke with Verizon Tech support they said the app is not working with the new system update.

They said a patch should be in the works from you guys.

How long should it take? I use my phone to re route incoming calls to my surround sound using an audio jack. I am on call 24x7 and must be able to hear and answer phone calls at all times.

Since the system update on my Note 3 u have not been able to make it work.

Please Help!

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Re: Verizon Update for Note 3 is not Compatible for SoundAbout

Post by SoundAbout on Thu May 22, 2014 1:39 am

What was updated on the Note 3? Is it a new version of Android?

Does SoundAbout even run?

If it runs, does it not route the audio?
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Re: Verizon Update for Note 3 is not Compatible for SoundAbout

Post by jaddison on Thu May 22, 2014 2:12 am

It says the following :

System Update History
Last successful software update from Verizon Wireless : UPDATE_SM_N900V_MJE_TO_NC4
Result software update was successful
10:03 am. 5/17/14

Since the update I can no longer get phone calls to route thru my external speakers as I could before.

The phone is performing exactly how it did before I found soundabout.

You can still get media to play thru external speakers just not incoming calls notifications or alarm ringer.

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Re: Verizon Update for Note 3 is not Compatible for SoundAbout

Post by SoundAbout on Thu May 22, 2014 2:17 am

It looks like that update updated the "radio" for the device. This controls WiFi, 3G, phone calls...etc.

I was wondering if you can open SoundAbout or do you get an error?

Can you try the latest Beta version:
1) Go into phone settings and click on Manage apps
2) Scroll to SoundAbout and click it.
3) Click on Clear cache, clear data, force stop, then un-install
4) Install latest Beta from here: http://soundabout.userboard.net/f8-download-beta-versions
5) Restart the phone
6) Open SoundAbout
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Re: Verizon Update for Note 3 is not Compatible for SoundAbout

Post by jaddison on Thu May 22, 2014 2:42 am

Unfortunately, no change.

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Re: Verizon Update for Note 3 is not Compatible for SoundAbout

Post by jaddison on Tue May 27, 2014 1:09 pm

Are you planning on releasing an update to resolve this issue?

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Re: Verizon Update for Note 3 is not Compatible for SoundAbout

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